Meetings and Events
Check back frequently for upcoming Oil Heat Institute of Rhode Island association meetings and other informational events in your area.
The Oil Heat Institute of Rhode Island (OHIRI) has teamed with NORA and ServicEdge to provide customer service training sessions. Help your customer service representatives develop and hone their skills, as well as improve day-to-day interactions with your clients, easily articulate the value proposition of the company’s products and services, and leave every customer with the perception of quality, trust and respect for the organization. ServicEdge offers two modules, which will help customer service representatives become skilled with customer interaction, be more confident when interacting with the client, and generate sales.
MODULE 2: Customer Service Best Practices & Handling Disgruntled Customers